Wednesday, 2 November 2016



We must admit that is really tough job being a 911 operator. As a matter of fact you could never know what you’re going to hear when you pick up the phone.
Sometimes that is something truly horrific or something amazing – such as news that someone has given birth. Regardless of the type of call, the operator need to be prepared to deal with any situation.
This is incredible story of 911 – operator who answered the phone to one specific call and it was extremely lucky as he acted in the way he did. It seems that this is one of those 911 calls that this operator will never, ever, forget.
A man named Keith told this story to us. Namely, he was working as a 911 operator at the time of this call.
“911, where is you emergency?”
“123 Main St.”

“Ok, what’s going on there?”
“I’d like to order a pizza for delivery.” (oh great, another prank call he thought).
“Ma’am, you’ve reached 911”
“Yeah, I know. Can I have a large with half pepperoni, half mushroom and peppers?”
“Ummm…. I’m sorry, you know you’ve called 911 right?”
“Yeah, do you know how long it will be?”
“Ok, Ma’am, is everything ok over there? do you have an emergency?”
Finally the penny dropped for Keith and he realised this lady didn’t want a pizza at all.
“Yes, I do.”

“..And you can’t talk about it because there’s someone in the room with you?” (moment of realization)
“Yes, that’s correct. Do you know how long it will be?”
“I have an officer about a mile from your location. Are there any weapons in your house?”
“Can you stay on the phone with me?”
“Nope. See you soon, thanks”
“As we dispatch the call, I check the history at the address, and see there are multiple previous domestic violence calls. The officer arrives and finds a couple, female was kind of banged up, and boyfriend was drunk. Officer arrests him after she explains that the boyfriend had been beating her for a while. I thought she was pretty clever to use that trick. Definitely one of the most memorable calls.”
For Keith it would be easy decision to ignore the call of this lady as this could have been a prank call.  However, his instinct took over and luckily he was able to dispatch officers and help to this lady. We can only guess what would have happened otherwise.
SHARE this incredible story with your friends and family. It can save lives!